The fast IT support you need
Tired of IT problems disrupting your day-to-day work? Reliable IT support can help you leave these worries behind and focus on what really matters. At Raptus AG, we understand your needs and offer various solutions that solve your IT problems quickly and efficiently.
Fast and flexible support for our customers
Imagine always having an IT expert at your side, ready to help whenever you need it. With our fast and flexible IT support, we adapt to your individual needs. This means you always remain operational and benefit from the latest technologies and best practices. We help you to work more efficiently and allow you to concentrate fully on your core competencies.
We're a bit nerds too. And as true nerds should be, we measure our performance. All support requests go through our central ticket system (Zendesk), which shows us how good we really are - with no room for interpretation. Here are a few figures from the last 12 months, directly and unadulterated from the system:
Overcoming analog hurdles digitally: Your challenges, our solutions
At Raptus AG, we understand that IT problems can significantly disrupt your workflow. That's why we offer reliable IT support to solve your challenges quickly and efficiently.
Unreliable IT systems often lead to business interruptions and losses.
Without fast IT support, problems remain unresolved for longer, which impairs employee efficiency.
Outdated IT systems and frequent IT problems reduce employee satisfaction and increase staff turnover.
Security gaps and inadequate data protection put sensitive company data at risk.
Our approach for future-proof IT support
Our approach to IT support is comprehensive and aims to optimize and future-proof your IT infrastructure. Our approach can be broken down into several key steps:
Needs analysis and advice
The first step is a needs analysis and consultation. We carry out a comprehensive IT needs analysis and evaluate the existing IT infrastructure and processes. We identify specific requirements and growth potential in order to create a solid basis for further measures.
Solution design and proposal preparation
This is followed by the solution design and the preparation of an offer. We advise you on IT support and consulting concepts and develop individually tailored system management solutions. We attach great importance to transparent fixed-price options in order to provide you with a clear cost overview.
Support planning and security concept
Another important aspect is support planning and the development of security concepts. We define service level agreements (SLAs) and response times, create comprehensive security concepts and plan security audits and regular maintenance in order to protect and optimize your IT systems in the best possible way.
Cost management and process optimization
Finally, we take care of cost management and process optimization. We analyze the current IT cost structure and develop proposals for cost and efficiency optimization. We also advise you on digitalization strategies and support you in implementing data protection and compliance measures to improve your IT processes in the long term.
Your IT in the best hands: Our solutions
Our comprehensive IT solutions cover all your needs, from individual consulting to the optimization of costs and processes.
Individual IT support and advice
Our IT support and consulting solutions are designed to analyze the specific IT needs of our customers and offer tailor-made system management.
Fast and reliable support
Our fast and reliable support includes both remote and on-site services and guarantees short response times and uncomplicated contact.
Cost and efficiency optimization
We help you to reduce IT costs and use resources efficiently by offering scalable and flexible solutions that are tailored to your needs.
Security concepts and data protection
With our comprehensive security concepts and measures for adhering to data protection and compliance guidelines, we ensure that your company data is always secure.
Justine Altmann
Management, Altmann Casting AG
Heinz Randegger
IT Manager, Notz Group
Philipp Messer
Management, Storz Bestattungen
Let's talk and create your win-win solution!
We offer customized advice and solutions for individual challenges to successfully shape your digital transformation.