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When communication reaches its limits
Theexisting Mitel soft client had poor audio quality and was cumbersome to use for call forwarding and conference calls. High operating costs and a lack of mobility due to desk phones further complicated communication. To solve these problems, Espace decided to replace its analog telephony system with a modern VoIP system. This reduced costs, increased flexibility, and significantly improved communication quality.
Consulting and configuration: customized telephone strategy
The requirements for the configuration of the central telephone numbers were defined in detail during the consultation meetings. Specific opening hours, public holidays and special events were taken into account. In order to maintain confidentiality, some employees were given the option of calling landlines via alternative numbers.
The professional telephone announcements were produced by victura.ch. The content of these announcements was provided by the clients and further refined in joint meetings to ensure that they optimally meet Espace's requirements.
Implementation and training: Successful transition to new telephony
In order to improve internal communication, Espace Real Estate Holding AG decided to retain the previous telephone provider Swisscom and implement the modern "Operator Connect" solution. This decision enabled seamless integration of the telephone numbers into the Microsoft Teams platform, ensuring straightforward administration.
Once the announcements had been produced, the IT company Raptus tested the settings of the main and individual numbers to ensure that all requirements were met. These tests were demonstrated to customers to confirm functionality.
In the next step, the finished announcements were integrated into the system and checked again by Espace. To ensure a smooth transition to the new telephony system, employees received training from Raptus and supporting instructions from Microsoft. This enabled them to quickly familiarize themselves with the new functions and the operation of Teams telephony.
