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Espace Real Estate Holding AG, a leading real estate company based in Solothurn, was faced with several challenges when it turned to Raptus.
The existing Mitel soft client had poor audio quality and was cumbersome to use for call forwarding and conference calls. High operating costs and a lack of mobility due to desk sets made communication even more difficult. To solve these problems, Espace decided to replace the analog telephony with a modern VoIP system. This reduced costs, increased flexibility and significantly improved communication quality.
Consulting and configuration: customized telephone strategy
The requirements for the configuration of the central telephone numbers were defined in detail during the consultation meetings. Specific opening hours, public holidays and special events were taken into account. In order to maintain confidentiality, some employees were given the option of calling landlines via alternative numbers.
The professional telephone announcements were produced by victura.ch. The content of these announcements was provided by the clients and further refined in joint meetings to ensure that they optimally meet Espace's requirements.
Implementation and training: Successful transition to new telephony
In order to improve internal communication, Espace Real Estate Holding AG decided to retain the previous telephone provider Swisscom and implement the modern "Operator Connect" solution. This decision enabled seamless integration of the telephone numbers into the Microsoft Teams platform, ensuring straightforward administration.
Once the announcements had been produced, the IT company Raptus tested the settings of the main and individual numbers to ensure that all requirements were met. These tests were demonstrated to customers to confirm functionality.
In the next step, the finished announcements were integrated into the system and checked again by Espace. To ensure a smooth transition to the new telephony system, employees received training from Raptus and supporting instructions from Microsoft. This enabled them to quickly familiarize themselves with the new functions and the operation of Teams telephony.
Improved communication and efficiency
The integration of phone numbers into the Teams admin center enables central and user-friendly administration. Administrators can manage all settings and user profiles in one place, which significantly reduces the workload for the IT department and increases efficiency. By switching to modern VoIP technology, the audio quality in calls has been significantly improved, which is particularly important in important business meetings and conferences. Professional announcements and the customized configuration of the main numbers, which also takes opening hours and public holidays into account, optimize accessibility and significantly increase service quality.
